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What is your average turnaround time?Typically 1-2 weeks. Please see each product description for its turnaround time, as some custom items take longer to receive blanks for or the creation of the item takes a bit longer. However, as a family of people who tend to wait until the last minute to order special gifts and outfits, we absolutely understand the need and want for a quicker turnaround time. For items needed in less than a week, please see our products and add the rush order listing to your cart.
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Do you do bulk orders?Yes, please reach out to us directly for orders over ten (10) of the same item. Call/Text: (714)714-2400 Email: home@bythefleegers.com
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What shipping/delivery options do you offer?Business porch pick-up: Exactly as it sounds. When you're notified that your order is fulfilled, you'll be provided with an address and pick-up instructions. Local pick-up ($5): This is an option of two or three pre-determined locations. When you are notified that your order has been fulfilled, you'll be sent the information to schedule your local pick-up. Local delivery ($7): This pays for us to hand-deliver your order if you are within 15 miles of our business location (17050). When you are notified that your order is fulfilled, we will work with you to schedule a convenient delivery time. Standard shipping ($12): This is your basic level shipping through USPS, tracking and insurance provided. 7-10 business days. Expedited shipping ($25): Rush shipping through USPS, tracking and insurance provided. 3-5 business days.
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Where is ...By The Fleegers located?Mechanicsburg, PA in the United States! All orders are fulfilled from our home.
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How can I contact you?The quickest way to contact us is by texting our business line, but you can also call or email. Text/Call: (714)714-2400 Email: home@bythefleegers.com Texts will be answered in the order they were received MON-SAT 9am-10pm. If we miss your call, it will be returned within 1-2 business days MON-FRI 9am-6pm. Emails will also be answered in the order they were received, within 1-2 business days. MON-FRI 9am-6pm Hours and availability may vary on holidays.
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What is your return policy?Due to the highly customizable and made-to-order nature of our products, returns and exchanges are typically not available. However, in the event that we fulfill something incorrectly, you will be given the option to return your item for a refund or exchange it for the correct item. Please contact us directly if something is wrong with your order or if you are unsatisfied.
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Do you create custom designs?Yes, we create custom direct to film, vinyl, and embroidery designs. Please submit an inquiry and we will reach out to you to discuss pricing and so we can work hand-in-hand to create the perfect design.
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Can I send you a design I already have made?Yes! We just ask that files are high quality (we create our designs as 3000x3000 pixels) with a transparent background and saved as an SVG or PNG. Files that do not follow these guidelines are subject to a start-up fee.
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What file types do you accept?Files are high quality (we create our designs as 3000x3000 pixels) with a transparent background and saved as an SVG or PNG. Files that do not follow these guidelines are subject to a start-up fee.
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What is your preferred payment method?Venmo (@ByTheFleegers)
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What types of payment do you accept?Venmo, cash, check, debit/credit cards, apple/google pay, and afterpay. Venmo: @ByTheFleegers Check: Payable to Joelle Fleeger






































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